Scott & White Healthcare: Opening Up and Embracing Change to Improve Performance

Founded in 1897 in Temple, Texas, Scott & White is the largest multispecialty health care system in the state, and delivers a comprehensive continuum of care to its health plan members and constituents. Along with a tradition of supporting scholarship in medicine, the system’s mission includes contributing professionally to advancements in the domains of medical research and education. Evolving network composition and provider reimbursement strategies have been associated with reported improvements in productivity as well as quality and patient satisfaction outcomes. These quality improvements are linked to greater system efficiency through oversight by physician and administrator leadership teams. Scott & White espouses a shared culture and values, characterized by the vision and expectation of continuous quality improvement, collaboration and peer accountability, the ability to look at the totality of patient care, and a willingness to embrace systemic change when necessary to help the organization achieve success.